Terms & Conditions

Last updated: October 2026

These are the ground rules for being part of Table & Kin. We kept them as straightforward as possible because nobody wants to read a novel written by a lawyer. If something here doesn't make sense, just ask us.

What We Do

Table & Kin is a weekly produce subscription service. We curate boxes of fresh fruits and vegetables and deliver them to pickup locations across Grey and Bruce Counties. You choose a box, you choose a pickup spot, and there's good food waiting for you.

How Ordering Works

You have options. You can order a box for this week only, next week only, every week, or every other week. Weekly and biweekly orders keep coming until you pause or cancel. One time orders are exactly that.

Every Friday around midday, we finalize what's going in your box and the full contents become viewable in your account. We build every single box to order so we can buy exactly what we need from our growers and keep food waste to an absolute minimum. That's the whole point.

Pricing

Box prices are listed on our website. If we ever need to adjust pricing, we'll give active subscribers at least 30 days' notice.

When You're Charged

Need to pause or skip? Do it before that deadline and you won't be charged. Cards are charged Tuesday morning of your delivery week. Pay by e-transfer? You'll get a weekly email Tuesday morning with your balance — just send it to hello@tableandkin.ca with your name in the memo.

If your card declines, we'll let you know right away and hold your order while you sort it out. If it's not resolved by the time we print pick sheets the next business morning, your order is cancelled for that week. No hard feelings. Get it sorted and you're back on track the following week.

Taxes

Fresh produce is zero rated under Canadian tax law. That means no HST on your order. If we ever introduce products that aren't zero rated down the road, applicable taxes will be shown clearly before you're charged.

Picking Up Your Box

You choose your pickup location when you sign up. Each location has its own hours, so check your account or our website for details. We send reminders by email and text before every delivery so you know exactly when your box is ready and where it's waiting.

If you know you can't make it, pause your order ahead of time. That's what it's there for.

Interested in Becoming a Pickup Location?

Bad Weather and Winter Delivery

Grey and Bruce winters are what they are. Snow, ice, and blowing snow can make some roads unsafe, and driver safety comes first with us. If the weather turns dangerous, we may delay a route, change the order of the stops, or move a delivery or a hub drop to the next safe day. We will let you know as early as we can by text or email, and we will keep you posted until your box is on its way.

If we have to cancel a delivery or a hub drop because of weather, you do not lose a box you paid for. We will bring your box on the next safe day, or credit your account for that box, whichever suits you better.

A few things you can do make a real difference on a winter route. Please keep the path to your door as clear of snow and ice as you can, and leave an outside light on if your delivery may land after dark. If you will not be home, tell us a sheltered spot where the driver can leave your box out of the wind and snow. You can reach us at hello@tableandkin.ca or 519-270-3456.

Cold is hard on fresh produce. A box that sits outside in deep cold can freeze, and frozen produce does not come back. Please bring your box inside as soon as you can on delivery day. If you know you will be away, set a vacation hold before the Saturday 6 p.m. cutoff, ask a neighbour to bring your box in, or switch to a pickup spot for that week.

Pickup hubs follow the same rules. A hub may close in bad weather, or open for shorter hours that day. If that happens on your pickup day, we will let you know where your box is and when you can get it.

Pausing & Cancelling

You can pause or cancel anytime through your account. Just do it before your billing deadline:

After that cutoff, you're locked in for the week.

We reserve the right to cancel an account if there are repeated payment failures, a violation of these terms, or abusive behaviour toward our team or pickup location hosts.

Quality

Allergies

Our produce is packed in a shared facility that handles a variety of fresh fruits and vegetables. We cannot guarantee against cross contamination. If you have a severe allergy, please keep this in mind when deciding if Table & Kin is right for you.

Payment

We process payments through Stripe. We accept Visa, Mastercard, American Express, and most major debit cards. We also accept Interac e-transfer to hello@tableandkin.ca — include your name in the memo so we can match it to your account.

Your Account

Keep your password to yourself and your contact and payment info up to date. If something changes, update it in your account so we can keep your orders running smoothly. You're responsible for all activity under your login.

Privacy

We use your personal information to run your orders and communicate with you. That's it. We don't sell your information to anyone. Ever.

Liability

If something goes wrong with an order, our responsibility is limited to the value of the affected box. We may occasionally need to pause service due to weather, supplier disruptions, or circumstances we can't control. We'll always let you know as quickly as possible.

Age

You need to be 18 or older to place an order. Under 18? A parent or guardian can set up an account on your behalf.

Updates to These Terms

We may update these terms from time to time. If anything significant changes, we'll let you know by email. Continuing to use Table & Kin after a change means you're good with the updated terms.

Governing Law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes are resolved in the courts of Ontario.

Questions?

Reach out anytime at hello@tableandkin.ca. We're real people and we answer our emails.

By placing an order with Table & Kin, you confirm that you've read, understood, and agree to these terms.

Substitutions

Substitutions. We pack every box from produce that meets our quality standards. If a listed item is unavailable, or fails our quality check when it arrives, we reserve the right to substitute it with an item of equal or greater value. We'll tell you about the swap before delivery day where we can — but sometimes the call gets made the morning the produce arrives, and the box ships with the replacement.