FAQ

We build every box fresh each week, based on what is in season and what looks best. You will always find the staples your kitchen runs on, plus a rotating mix of seasonal produce. Your exact contents are finalized and posted in your account every Friday morning.

No two kitchens eat the same way, so a box that is perfect for one family can sit half eaten in another. That is why every curated box has a Your Way version. Choose it when you order, and you can add or subtract items within your box, keeping what your family loves and skipping what they do not. Your customization window opens Friday afternoon when the contents post, and closes Saturday at 6:00 PM. Recurring subscribers get Your Way at no added cost.

In some towns, yes. We run delivery on Tuesday, Wednesday, and Thursday, and the fee is $4 with HST already included. Coverage changes as we add towns, so the full current list lives on our pickup and delivery page. Not sure about your street? Email hello@tableandkin.ca and we will tell you straight.

There is no checkout button, and that is on purpose. Choose your box, pick how often you want it, and add it to your order. When your cutoff arrives, your order locks automatically and your card is charged. Your food is packed and either picked up or delivered, depending on what you chose. No cart, no checkout, no extra steps.

All orders have a cutoff of Saturday at 6:00 PM so that we can place our orders for the week. Credit cards are charged, and e-transfer requests are sent on the Monday of your delivery week. If you need to skip or pause, do it before Saturday at 6:00 PM.

You collect your box from the pickup hub you chose when you signed up. We will let you know when it has been dropped. If you cannot make it, send whoever you like in your place, a partner, a neighbour, a kid with a wagon. If a box goes unclaimed by the end of pickup day, we donate it the next day rather than let good food go to waste. Please let us know in advance if something has come up. Our hub hosts have all been vetted, so reach out to them directly if something comes up and work on a time that makes sense for both of you.

Yes. Log in to your account, go to Upcoming Deliveries, and click Skip Delivery for any week you want to miss. You will not be charged. Heading away for a stretch? Set a vacation hold to skip several weeks at once. Just make it before your Saturday 6:00 PM cutoff. A vacation hold covers the exact dates you set. Once that window ends, your regular delivery and billing resume automatically, so if your plans change, log in and extend it before your next cutoff.

We would rather hear about it than have you quietly stop ordering. Email hello@tableandkin.ca if anything arrives damaged or falls short of what you expected, and we will make it right on your next box. We pack every box by hand and check as we go, but produce is a living thing, and once in a while one slips past us. When it does, we want to hear about it.

Right now, our boxes are conventional, priced so a family can actually afford to eat well every week. We are carefully building an organic lineup so that when it arrives, both the quality and the price hold up to that same promise. When it is ready, you will see it clearly labelled when you shop.

A pickup spot works best when it is close to where people already are, and sometimes that is a front porch, not a storefront. If no pickup spot near you works, the answer might be to start one. Our Home Hub program lets you host a pickup right from your own porch. Bring three or four neighbours, family, or friends on board, and you get 20% off your own box every week, plus $10 in credit for every new household that joins through you and receives their first box. Email hello@tableandkin.ca and we will walk you through it. It is easier than you think, and your neighbours will thank you for it.